DEALERS' RESOURCES
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FAQ

  • What must I do to get quality embroidery?

    Important points to know when getting your corporate logo to become a digitized design

    Digitizing.
    The quality of digitizing (also known as Punching or Programming) is the single-most crucial element to quality embroidery. The look, feel, and the cost of the embroidery production are all determined by the quality of the digitized design. To offer your customer the highest- quality embroidered design, invest in good digitizing. Inferior quality digitizing (poor quality embroidery) is typically the result of quickly scanned designs or digitizers lacking production experience with embroidery. The three-dimensional aspect of the embroidered design challenges the digitizer to be experienced with various needles, threads and other production variables. Therefore, it is important to consider the following customer order checklist:

    Exercise care with process ready art.
    The process ready art you present to your embroiderer for digitizing should be clear, concise and of the best quality possible. Negatives or separations are unnecessary. Business cards, brochures and letterhead can be used; however, process ready art is always your best option. Process ready art can be in a variety of mediums including electronic, printed and even physical item.

    Specify the type of fabric and garment to be embroidered.
    Providing the right specifications will have a direct bearing on how the design is digitized and how many stitches will be required to complete the design. Generally, fabrics with a dimension, such as pique, fleece or towel, require more stitches and other production techniques to produce a better-quality embroidered design. This information affects the outcome of the embroidery.

    Consider the dimensions of the art.
    The majority of embroidery ends up on the front of a garment which makes space limited. Most designs end up being proportional in height and width, and this may require adjusting the layout of the design. Deleting, resizing and other changes are not uncommon. Keep in mind that letters within any embroidered design should be no smaller than 4 millimeters in height. Some designs work better on shirts as opposed to hats, so keep your options open, and consult your embroiderer. For example, a jacket is a flat surface while a hat is a rounded surface. Also, cotton is less stable than nylon.

    Confirm design colors.
    You can utilize as many colors as you like, but it should be known that most machines handle up to 9 colors. So, be prepared for additional charges if you are using more than 9 colors or if you use metallic threads. When you receive your customer's design, ask for the PMS colors associated with the various segments of the logo or design. The Pantone Matching System (PMS) numbers are ideal. There are a variety of thread colors available and a software program to match PMS numbers to several thread manufacturers.

    Clarify the due date.
    If you have established a professional and reliable relationship with your embroiderer you should be able to request the necessary due date with trust. There are many variables that may impact the desired results. However, an experienced results- oriented embroiderer will foresee problems and meet your deadlines in plenty of time to "make you look good."

    Approve the final sew-out.
    Your embroiderer should make a final sew-out available to you. Remember, this is your opportunity to critique the desired outcome so don't hesitate to communicate your concerns and/or questions. Keeping in mind that prior to this you should have communicated all relevant information outlined above, you will be viewing the desired outcome. Too many distributors are failing to provide all pertinent information to their embroidery supplier and this results in miscommunication and missed opportunities.

  • What factors determine the cost of embroidery?

    The size, amount of embroidery, quantity, media to be sewn onto (badges, tee- shirts, towels, socks) and colours.

  • How many colours can you embroider?

    Normal orders up to 5 colours, there is a small up-charge for each additional up to a maximum of nine.

  • What is your delivery lead time?

    Generally, 3 days for sampling with a sewn up sample for approval. After approval, within 1 week for small turn-arounds (500 numbers and below). For larger quantities calculate at 300 numbers per day.

  • What type of artwork is needed?

    Your artwork should be Camera Ready. In printed, electronic or existing embroidered item. Others include decals, letterheads, name cards and computer print-outs.

  • How do I get my colours correct?

    Most would provide us with Pantone Matching System (PMS) numbers. Otherwise you could use our on-screen colours for guide and during sampling stage, meet up with us to choose the correct desired colours on the Madeira Thread Chart.

  • What computer files do you use?

    We use Adobe PhotoShop and CorelDraw for all our designing needs. We accept files in formats like: cdr, pcx, bmp, jpg, gif, tiff, eps, ai, pdf and psd.

  • Can you do artwork for me, if I provide a sketch for you?

    Yes, we charge S$50.00 for artwork (non-refundable) with printout and diskette inclusive.

  • What if I want you to digitise and have a sewn-out sample only?

    Yes, we do this all the time for clients who does bulk production outside country and want to ensure the embroidery program and colours does not go wrong. Price ranges from S$50.00 to S$300.00 with diskette and sewn-out.

  • If I have a rush job can you accept the order?

    Yes, we handle about 3 to 10 rush jobs a month. Rush job is defined as sampling by tomorrow, and delivery the next or following day.

  • What are your payment terms?

    Regular dealers are given credit 30 days. Non-regulars are given 1 week (post date cheque 1 week upon collection of goods is acceptable). New customers will be payment with advance 50% deposit and balance Cash on Delivery.

  • Do you provide tee-shirts, towels, socks, bags and so on for embroidery?

    Basically, we are a dealers' based company providing a one-stop embroidery centre for re-sellers and middlemen. Therefore, we prefer not to be involved in the sourcing of the 'Product' namely because of wanting to stay neutral and unbias to stockist and servicing customer's different expectations of quality(eg. colour, fabric, sizes, styles and personal preferences) should be left to the professionals which is the resellers. The only 2 items we provide as a whole are Caps and Neckwear (ties,scarfs and bows).

  • You claim to be a Dealers' Domain, explain?

    We are a registered government supplier for embroidery and uniform accessories to the Army, Air Force, Navy, Police, Prisons, National Police Cadet Corp. and National Cadet Corp. These are heavy duty jobs with large quantities and high specifications. In this respect, we tender and quote directly to compete. As for commercial work, it is a new challenge we have embarked on since 1998, we have done well with dealers and resellers, we have no intention to deal directly with commercial clients of the Gift and Premium Business. Once in a while we do get calls from end-users. In these cases, we take down their particulars and enquiries, and refer the call the our regular dealers.

CO-BRANDED APPAREL & ACCESSORIES
Singapore's only Dealers/Resellers Embroidery Domain.

Stockist & Distributor of Branded Apparel & Accessories from Ashworth, Callaway, Dicota, Hardy Amies, Nike Golf, Richardson, TaylorMade-adidas, TigerWoods Collection, Titleist, etc.